Privacy Policy & Data Protection

2 Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our Site.

2.1 Information You Provide to Us

• Contact Information: Name, email address, phone number, company name, and job title when you fill out contact forms or request information about our services.
• Career Applications: Resume/CV, cover letter, employment history, educational background, and other information you provide when applying for positions.
• Communications: Information in your messages when you contact us via email, contact forms, or social media.
• Project Information: Details about your project requirements and business needs when you inquire about our services.

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and usage:

• Device Information: IP address, browser type, operating system, device type, and unique device identifiers.
• Usage Data: Pages visited, time spent on pages, links clicked, referral sources, and navigation paths.
• Location Data: Approximate geographic location based on IP address.
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies (see Section 4 for details).

3 How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• To respond to your inquiries and provide information about our services
• To process and evaluate job applications
• To communicate with you about projects, proposals, and service delivery
• To provide customer support and technical assistance

3.2 Website Improvement

• To analyze how visitors use our Site and identify areas for improvement
• To understand user preferences and optimize user experience
• To test new features and functionality
• To monitor and fix technical issues

3.3 Marketing and Communications

• To send you newsletters, updates, and promotional materials (with your consent)
• To inform you about new services, events, and company news
• To conduct market research and gather feedback

3.4 Legal and Security

• To comply with legal obligations and regulatory requirements
• To protect against fraud, security threats, and abuse
• To enforce our terms of service and other agreements
• To resolve disputes and enforce our rights

4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Site. You can control cookie preferences through our cookie consent manager.

4.1 Types of Cookies We Use

Cookie Type	Purpose	Duration	Required
Necessary	Essential for website functionality, including cookie consent preferences	1 year	Required
Analytics	Google Analytics GA4 - Track site usage, page views, and user behavior with anonymized IP addresses	2 years	Optional
Session Recordings	Microsoft Clarity - Record anonymized user sessions to improve UX	1 year	Optional
Marketing	Track visitors across websites for personalized advertising	Varies	Optional

4.2 Third-Party Analytics Services

Google Analytics (GA4)

• Provider: Google LLC
• Purpose: Website analytics and reporting
• Data Collected: Page views, session duration, bounce rate, device type, geographic location (city-level)
• Privacy Measures: IP anonymization enabled, Google Consent Mode v2 implemented
• Opt-out: Google Analytics Opt-out Browser Add-on
• Privacy Policy: Google Privacy Policy

Microsoft Clarity

• Provider: Microsoft Corporation
• Purpose: Session recording and heatmap analysis
• Data Collected: Mouse movements, clicks, scrolling behavior, page interactions (all anonymized)
• Privacy Measures: Personal data masking, GDPR-compliant processing
• Privacy Policy: Microsoft Privacy Statement

4.3 Managing Your Cookie Preferences

You can manage your cookie preferences at any time by:

• Clicking the "Cookies" link in our website footer
• Using your browser settings to block or delete cookies
• Using the cookie consent modal that appears on your first visit

5 Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party vendors who perform services on our behalf:

• Hosting Providers: For website hosting and infrastructure
• Analytics Providers: Google Analytics, Microsoft Clarity (as described in Section 4)
• Communication Tools: Email service providers for newsletters and transactional emails
• Security Services: DDoS protection and security monitoring

All service providers are contractually obligated to protect your data and use it only for the specified purposes.

5.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes (court orders, subpoenas, warrants)
• Government or regulatory requests
• Protection of our rights, property, or safety
• Investigation of fraud, security issues, or violations of our terms

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or use of your personal information.

6 Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Retention Periods

• Contact Inquiries: 2 years from last contact
• Job Applications: 1 year from application date (unless you request earlier deletion)
• Analytics Data: Up to 26 months (Google Analytics default)
• Cookie Consent Records: 1 year from consent date
• Legal Records: As required by applicable law (typically 5-7 years)

After the retention period expires, we securely delete or anonymize your personal information.

7 Your Privacy Rights

Under POPIA and GDPR, you have the following rights regarding your personal information:

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: [email protected]
• Subject Line: "Privacy Rights Request - [Your Name]"

We will respond to your request within 30 days. You may also lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.